![]() ![]() If the problem is occurring due to a missing Intel Media Driver, you can rectify the issue by installing the missing driver using the Microsoft Update Catalog. OS Installation is missing some driver dependencies – Keep in mind that with certain PC configurations, you might need an additional Intel Media driver to ensure that your Windows installation is equipped to handle high-quality audio playback and audio recording.This is only a requirement for certain laptop models, but you can easily attempt this fix by downloading the latest Realtek HD driver and installing it to see if it ends up fixing the issue in your case. Incorrect Smart Sound Technology driver – Keep in mind if you’re facing this issue on a Lenovo or Dell laptop, chances are you’ll need to install the Realtek driver in order to fix your audio issues. ![]() In this case, one way to deal with the issue is to uninstall the current Smart Sound Technology OED driver in order to force your OS to migrate to a generic equivalent. Corrupted Smart Sound Technology driver – If you suddenly lost access to audio and audio recording, there’s a big chance you’re dealing with some kind of corrupted driver files.To resolve this issue (on both Windows 11 and Windows 10), use the DSA (Driver Support Assistant) to install the latest driver version compatible with your motherboard. This problem occurs because the Windows Update is not yet equipped to fetch the latest driver versions compatible with Windows 11. Outdated Intel driver version – One of the most common causes for this error (especially for users that are already on Windows 11) is an outdated Intel Smart Sound Technology driver.Here’s a list of scenarios that you might be currently dealing with: (Code 10) or Failed to load external libraries as the listed reasons on why this service fails, there are a few fixes that other affected users have successfully used in order to fix this particular error code.īut first, let’s take a look at the most common culprits that might be responsible for these weird issues with the Intel(R) Smart Sound Technology (Intel(r) SST) OED service. In case you’re dealing with the same kind of issue and you see the This device cannot start. Intel Smart Sound Technology OED service – Not starting correctly This problem is confirmed to occur on both Windows 10 and Windows 11 and it’s most prevalent on Dell and Lenovo computers. Upon investigating the problem inside Device Manager, there’s one particular service that seems to be causing the issue: Intel(R) Smart Sound Technology (Intel(r) SST) OED. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.Some Windows users are experiencing a weird issue where their microphone and headphone functionality all drop at the same time. This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". ![]() Please raise a ticket with Poly Technical Support. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. If issue is noticed with other computers too then this needs to be investigated and suggest you to log a ticket for this. But there is a known bug with Intel SST driver on Intel 11th Gen PC's which may impact your audio experience with USB devices so you you can refer to this link and see if it helps. So these drivers will be loaded automatically by your OS when any USB audio device is plugged. As a starter we advise to test your headset+BT600 on another PC and check are you able to reproduce the same issue? In case it is just limited to your PC then you need to check your audio drivers as we do not provide/develop USB drivers for headsets. Your post lacks basic minimum details so we urge to include these details before posting your query. ![]()
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